TERMS & CONDITIONS
Please read our Terms and Conditions before placing an
We recommend you print a copy for your records.
This policies outlined below form the terms and
conditions governing all sales and purchases made
through this website, regardless of whether the order
was transmitted via the internet, telephone/fax or post.
By accessing, browsing and/or using this website you
acknowledge that you have read, understood and agree to
be bound by these terms and to comply with all
applicable laws and regulations. If you do not agree
with these terms, do not use this site.
Artwork & Advertising Copy
We prefer to have electronic artwork in a high
resolution vector format as an adobe illustrator, Corel
draw or encapsulated postscript file. We also have the
ability to work with most high resolution one colour
bmp, jpegs or tiff files (300 dpi or greater). We cannot
convert multi colour bmp, gif, jpeg, or tiff images.
Artwork should be sharp camera ready or vector artwork.
Artwork containing screens, gradations, grey tones,
tints or colours can not be printed.
We will not
accept artwork or advertising copy deemed offensive.
Words, graphics or slogans that are ethnically,
religiously, racially or sexually offensive will not be
accepted. We cannot accept orders advertising adult
entertainment or child pornography.
Blank and Unimprinted Products
Most promotional products are available with or without
Our office hours are: Monday through Friday, 9am to
4.30pm. We are closed all public holidays.
Orders in production will be subject to a 60%
cancellation fee if an order placed does not proceed.
This fee covers the proof design, set-up charge and any
production time incurred. Cancellation must be in
writing, we will not accept a verbal cancellation.
Colour Variations on Products
Due to the nature of pigments, dyes, raw materials,
variations can occur in the finished products from order
to order. We cannot guarantee exact material colour
match with fabrics, paper or plastics as dyes and
mixture of materials can change during the manufacturing
process. Weather conditions, humidity and temperature
can also affect the shade of colours during the
manufacturing process. Colour variations are normal and
Copyrights & Trademarks
You are considered the sole owner of any artwork
provided with a copyright or trademark and you assume
all responsibility and liability for any legal action
resulting from infringement.
Credit Card & Payment Terms
Our preferred method of payment is by direct credit to
our bank account – 01-0447 0027322 02. We also accept
most major credit cards: American Express, Bankcard,
MasterCard & Visa.
Errors, Incorrect Spelling & Omissions
If any type of spelling error or omissions occurs with
your order it must be reported to us within seven
business days after the receipt of your order. If the
error or omission was made after you approved a paper
proof we will not be liable and no credit, no refund and
no replacement will be issued. If the error or omission
was made to the imprint by Busy Bodies NZ Ltd or it's
manufacturer, after you approved the paper proof, we
will issue a credit, refund or replacement of the order.
All products must returned in their original cartons
with the same quantity shipped.
Imprint & Ink Colours
We highly recommend imprinting a light ink colour on
dark coloured products and dark ink colours on light
Our factories use various imprinting methods to imprint
products. Including hot stamping, heat transfer, pad
printing and silk screening. None of these printing
method are absolutely permanent, exposure to sunlight,
excessive rubbing, abrasion, harsh chemicals, dishwasher
cleaning and lotions applied to hands will reduce the
durability of the imprint.
We cannot always maintain solid ink coverage on some
Lost & Damaged Products
Each package despatched from our warehouse contains an
electronic tracking number to help us track parcels. We
will not be financially liable for lost or damaged
packages by the any delivery service. If a shipment is
damaged or lost we will credit or replace the shipment
under the normal production time. All damaged and lost
packages need to be verified with the delivery company
and a claim actioned before a credit or replacement can
be issued. Damaged products must be reported to us
within three business days of receiving your order.
Pricing & Product Information
Unless otherwise stated, pricing on all products is per
piece. Prices are for one standard colour of imprint on
one side / or location. Additional screen or set up
charge may apply, see each product for details. All
product information and prices subject to change without
notice. Product prices are listed in New Zealand dollars
and DO NOT include GST.
Busy Bodies reserves the right to reject any orders
which include incorrect prices which may occur due to
data entry errors, code errors, hacking, incorrect
pricing provided by manufacturer, translation errors
etc. Prices are not negotiable and do not include
To the best of our ability the products displayed on our
website are represented accurately, occasionally
typographically errors do occur during the development
of web pages. We highly recommend if you're not sure of
the quality, colour, size, thickness of a particular
product you should order a random sample before placing
the actual order. Colour variations in product materials
can occur, even after you order a sample. We cannot
guarantee exact material colour match with fabrics,
paper or plastics as dyes and colorization of materials
can change during the manufacturing process. We will not
accept returns or provide a refund on products that have
material colour variations.
Production & Delivery Times
Production and delivery times vary throughout the year
and are affected by seasonal demands and inventory
shortages. Production time begins after we receive your
approval of an email proof. In addition to the
production time, allow time for transportation from our
warehouse to your location. Normal transportation time
is 4 to 5 working days by ground services. It is the
customer's responsibility to plan for ample time to meet
an event date.
One email proof will be sent to you at no charge if we
are providing the typesetting and / or if you're sending
your artwork by email. Additional proof(s) may attract a
typesetting charge, if you make any changes. Our minimum
typesetting charge is $55.00, which is one hour labour
charge for our art department. You will not be charged
if an error on the proof was made by Busy Bodies NZ
Ltd. It is your responsibility to check all information
on the proof for errors or omissions. If you approve the
paper proof and there is an error we will not credit or
reprint the order without additional charges. Orders
cannot be changed once placed into production.
imprinted samples are available on most products.
Samples are not available blank. Some samples may need
to be ordered from our suppliers and will require 7 to
10 working days for delivery. We do not stock every
colour for samples on each product. The sample colours
we send out will be a random colour.
Set Up, Screen Charges & Imprinting Preparation
typesetting, graphics produced by us remain our
property. Set Up, screens, plates, dies, moulds,
negatives and other materials used to imprint your order
are the property of Busy Bodies NZ Ltd. Some set up &
screen charges are a one time charge, providing you
reorder the exact product with the exact ad or imprint
copy within 12 months of the order date.
We do not
provide refunds on shipping charge(s) after an order has
been shipped. Freight & shipping charges will be added
to your order. If you are prepaying your order, call us
for the freight or shipping charges. If you are paying
by credit card, shipping charges will be added to your
total. All other accounts will have the freight or
shipping charge added to the invoice. If you would like
to know the charge in advance, please call us. To ensure
your order arrives safely, additional cartons or
packaging material may be require at an additional
charge which will be included in the shipping charge.
LICENSE AND SITE ACCESS
Access to the Busy Bodies website is granted only for
the purpose of accessing the products offered. Under no
circumstances may any individual alter any part of the
website. No part of this site may be reproduced for any
reason, nor may any parts of the site be displayed
anywhere apart from
www.bb-nz.co.nz unless written permission has been
granted by Busy Bodies NZ Ltd. You are granted access
to Busy Bodies website under the condition that you will
not interfere, or attempt to interfere with any of the
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO,
NEGLIGENCE, SHALL BUSY BODIES NZ LTD BE LIABLE FOR ANY
DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR
PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE,
THE MATERIALS ON THIS SITE. IF YOUR USE OF MATERIALS
FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR
OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS
LAW AND JURISDICTION
These Terms and any matter relating to this Website will
be governed by New Zealand law and the New Zealand
courts shall have non-exclusive jurisdiction in respect
We are committed to protecting your privacy and this
statement summarises what personal details we may
collect from you before, during or after you use our
Site and what we will do with them. Any changes to our
we will use your email address for the purposes of
administering your query or order and responding to you.
We will not publish your personal information and will
not supply your personally identifying information to
other companies or individuals. We may, with your
permission, send you information about our company and
our products and services.
All content and the compilation of all content on this
site, such as text, graphics, logos, button icons,
images, audio clips, digital downloads, artworks,
products and data compilations is the property of Busy
Bodies NZ Ltd and protected by New Zealand and
International copyright laws.
We reserve the right to update and make revisions to
these policies without notice.